Operations management in not-for-profit, public and government services

Not-for-profit Provision of Public Services

Not-for-profit firms are greatly over-represented in the childcare, medical care, education and care for the aged sectors where service providing workers, as well as purchasers, seem to care about the level or quality of service being provided. Since all individuals who care about service levels receive nonexcludable benefits, these services have a public good element. Such care can be used to ...

Revisiting public information management for effective e-government services

Governments are employing modern information and communication technologies to serve society better. Raising the effectiveness and quality of government services is not only a matter of new technologies ; it also involves clear vision and objectives as well as a sound business strategy. Information systems need to support internal work within a government’s boundaries , serve customers through ...

Uncompensated care provided by for-profit, not-for-profit, and government owned hospitals

BACKGROUND There is growing concern certain not-for-profit hospitals are not providing enough uncompensated care to justify their tax exempt status. Our objective was to compare the amount of uncompensated care provided by not-for-profit (NFP), for-profit (FP) and government owned hospitals. METHODS We used 2005 state inpatient data (SID) for 10 states to identify patients hospitalized for th...

Public Management and Government Performance:

Government Online: An E-Government Platform to Improve Public Administration Operations and Services Delivery to the Citizen

E-government includes fast and improved citizen service from a quantitative and qualitative point of view, as well as the restructuring and reengineering of organizations and their services, through the increased usage and exploitation of the capabilities and services of ICT’s and the Internet. The escalation of the e-government services begins with easy access to governmental information and p...